A few answers to a few questions!
IS A MEET AND SNIFF NEEDED?
Yes and allows your dog to sniff us! It is also the time for you to tell us about him/her/them and we can answer any questions you may have.
WHICH AREAS DO YOU SERVICE IN PORTLAND, OREGON?
We are based in the South Tabor neighborhood and service the following neighborhoods: South Tabor, Mount Tabor, North Tabor, Montavilla, Richmond, Sunnyside.
WHERE DO YOU TAKE THE DOGS?
We love 1000 Acres off leash park for swimming and romping space, Mt Tabor off leash park and we also have a secret private beach we go to that dogs adore!
When boarding dogs we often like to go to Manzanita beach for sand rolls and romps or to Mt Hood to play in the snow in wintertime.
DOES BAD WEATHER AFFECT YOUR SERVICE?
Nope! Rain or shine out we go! Unless the weather is extreme and could affect the health of the pooches in which case the clients are forewarned. This does not apply to boarding or pet visits.
WHICH SAFETY PRECAUTIONS DO YOU TAKE?
Your pets safety and well being is our number one priority. All the dogs in our care need to be vaccinated and microchipped and have a tag with the owners contact info.
We carry a pet first aid kit on our romps and are pet First Aid and CPR trained.
We use positive reinforcement techniques (Ian Dunbar training).
ARE YOU INSURED?
We are members of, insured and bonded by Pet Sitters Associates. We are licensed through the city of Portland, Oregon.
HOW DO YOU ACCESS OUR DOG(S)?
We will need access to your home if you are not there when we pick up your dog(s). Either you provide us with a key or regular clients can use a lockbox.
CANCELLATION POLICY FOR OFF LEASH OUTINGS, WALKS AND DROP INS AND BOARDING?
A 24 hour minimum notice needs to be given by the client in order not to incur a fee equivalent to the canceled visit.
Last-minute cancellations incur a cancellation charge equal to the fee of the cancelled visit(s), up to $50.
We require 72 hrs notice for the cancellation of several days planned outings or walks. We understand that life happens and ask that that you contact us at least 72 hours in advance if you need to cancel 3 or more consecutive days in which you have walks or outings.
WHAT IS YOUR CANCELLATION POLICY FOR PET SITTING?
For periodic and vacation clients a 20% deposit must be paid to hold a booking. Full payment should be received prior to the start of the visit, outing or boarding.
For cancellations with 8 days notice you get the 20% deposit credited to your account for future bookings. For cancellations between 4-7 days notice you will receive a 50% of the deposit credited to your account for future bookings. No refunds will be issued for cancellations with less than 72 hours notice.
ARE THERE ADDITIONAL HOLIDAY CHARGES?
A $10 charge per visit/walk/adventure will be added to your invoice for the following holidays and a $30 charge will be added for overnight pet sitting: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.
HOW TO MAKE PAYMENTS?
By check, cash and Venmo.
For weekly clients, payment is invoiced before the end of the month and payment should be received before the 15th of the month. A late charge of 10% will be added to unpaid balances after the 15th of the month.